Recent questionswithin Consumer and shopping claims
I bought a damaged leather sofa in the sale. Can I claim a refund?
Good Lawyer Guide's response
The retailer must sell goods which are of satisfactory quality. The fact that the sofa was in the sale does not affect this statutory right. How... read more
I bought a television two months ago which has broken down. The shop won’t give me a replacement without proof that it is faulty. What are my rights?
Good Lawyer Guide's response
The shop has a statutory duty to provide goods which are fit for purpose and of satisfactory quality. If a fault develops in an unreasonably shor... read more
The oven I bought last month has broken down and the retailer has closed its store. What can I do?
Good Lawyer Guide's response
Unfortunately, your statutory rights to reject the item and get your money back, or a replacement, can only be used against the retailer who suppl... read more
I’m buying a bike advertised in the local paper but what if it’s faulty?
Good Lawyer Guide's response
If you buy goods from a private seller you have little legal protection if it is faulty. The principle of ‘caveat emptor’ applies which means ‘b... read more
My flight from Rome was delayed. Can I claim compensation?
Good Lawyer Guide's response
You are entitled to compensation if your flight is delayed for more than three hours (ie if you reach your destination more than three hours after... read more
I owe money on my credit card. I have been told that if the credit card company cannot produce a copy of my original signed form, then they cannot claim any of ... read more
Good Lawyer Guide's response
Until recently, that was true. But, the courts have now put a stop to that argument.
The consumer credit laws say that the credit card company... read more