Consumer and shopping claims question:
I bought a television two months ago which has broken down. The shop won’t give me a replacement without proof that it is faulty. What are my rights?
Responses:
Good Lawyer Guide's response
The shop has a statutory duty to provide goods which are fit for purpose and of satisfactory quality. If a fault develops in an unreasonably short period of time the retailer is in breach of contract and has legal obligation towards you.
If a fault develops within the first six months after purchase, you do not have to prove it is faulty, for example, that you have not been using it correctly. The retailer is legally obliged to either repair or replace the oven if it is faulty. This means you have the legal right to insist that the television is either replaced or you are given a refund. If they still refuse, contact their head office and make clear that you know what your rights are.
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